General competition rules

These are the general competition rules for Themeparkzoo.

If there are special competition rules for a match, these general rules apply in addition to the special rules. In the event of a conflict between these rules and the special competition rules, the special rules shall prevail.

1. Introduction

These competition rules determine the general rules concerning the conditions of participation in all competitions that Themeparkzoo organises via its website, other online channels (such as YouTube, Facebook, Twitter) or in any other way.

If specific conditions apply to a competition, special competition rules will also be drawn up for that competition. The provisions of the special competition rules take precedence over the other provisions of these general competition rules.

Themeparkzoo is an information platform for theme parks in Belgium and Europe, with registered office at 8420 De Haan, Lemallaan 7 b0101.

2. Conditions of participation

2.1. In principle, any person aged 18 or over at the time of the competition may take part in a Themeparkzoo competition, with the exception of Themeparkzoo employees and members of their immediate family up to the first degree.Minors may only take part in a competition if they have the express permission of both parents or their guardian. If a minor takes part in a competition, Themeparkzoo assumes that he/she has the permission of his/her parents/guardian.If the minor cannot submit this permission, he/she may be refused any participation in the competition or his/her right to a prize at any time.2.2. With the exception of the communication costs associated with participation (e.g. payment of a fixed number, SMS, MMS, …), the participant does not owe any compensation or contribution to Themeparkzoo for his/her participation in a competition.2.3 Only 1 member of the same family in the sense of a small family or residing at the same address can win a prize in the same competition.After winning a prize, the participant cannot automatically win another prize for 4 weeks from the announcement of the winner in the context of the competitions organised by Themeparkzoo. In the event that the participant is selected as the winner of two or more (almost) simultaneous Themeparkzoo matches, the participant will only win the prize of the match in which he or she took part for the first time.2.4. Anyone who is declared the winner of a competition without fully complying with all the participation conditions will automatically lose his/her right to the prize, without any right to compensation and without recourse.

3. Course of the race

3.1. If the competition concerns a question of knowledge, the participant is invited to provide the correct answer. If more than one participant submits a correct answer, the winner among them will be determined by a tie-breaker or by a draw.

3.2. In the event that the competition involves a creative contribution by the participant, such as a photo, drawing (or painting), text or video, the winner(s) will be determined by Themeparkzoo in accordance with the evaluation criteria set by it.By entering a competition with a creative contribution, the participant grants Themeparkzoo permission to participate in this creative contribution, without any compensation being due and without any limitation in time and space:publish on the Themeparkzoo website(s) (whether or not suitable for mobile use) and other online channels (such as Facebook, YouTube, etc.);as well as to have them reproduced in any medium and disseminatedThe participant declares that he/she has the necessary rights (intellectual property rights and personality rights) to authorise this use of his/her creative contribution and indemnifies Themeparkzoo against any possible claims related to his/her creative contribution. This therefore implies that a creative contribution must be original, must only be created by the participant(s) and no copyright or other protected material of third parties has been incorporated into it in any way whatsoever (unless the participant(s) has all the necessary authorisations from right holders).Themeparkzoo is under no obligation to publish and make effective use of a creative contribution and may remove a creative contribution at any time and for any reason.

4. Awards

4.1. The prize may not be exchanged or converted into cash by any means whatsoever.

4.2. The theme park zoo may change a prize at any time for production or content reasons.

4.3. The prize is limited to the “naked” prize as defined in the special rules of the competition or in any other way. Under no circumstances can it be assumed that Themarkzoo would provide or attribute additional services or products related to the prize.

4.4. If the prize includes the right of admission to participate in a particular activity (such as an event, a guided tour, etc.), the prize also includes this right of admission alone, unless otherwise specified. All conditions are determined by the organiser of the activity. He may, for example, ask to be present at a certain time or place, limit the right of access in time. If, for any reason whatsoever, the winner cannot be present at the required time, he will not be entitled to any compensation or indemnity from the theme park zoo and/or the organizer.

If the organizer cancels the activity for any reason whatsoever, the winner will not be entitled to a replacement prize or financial compensation.

4.5. If the prize is a gift certificate, its validity may be limited in time.

If, for any reason whatsoever, the winner is unable to redeem the gift card before the expiry of its validity period, he or she is not entitled to any compensation or indemnity from the theme park zoo and/or the organizer.

4.6. If the price concerns objects for which a guarantee scheme applies, the right to a guarantee must be exercised directly with the manufacturer, importer or seller.

4.7. If the prize concerns a trip, the participant must be at least 18 years of age (or accompanied by an adult) and be in possession of a valid travel document. Travel insurance and personal expenses will not be covered by Themeparkzoo, unless stated in the specific description of the prize. The departure date of the trip is determined in consultation with the person offering the trip (the tour operator), i.e. it determines all the conditions of departure, not the winner of the trip.

The winner has a certain amount of time to register the trip. The winner who, for any reason whatsoever, does not take the trip, cannot claim any compensation or indemnity from the theme park zoo and/or the organiser. The prize is then awarded to the Themeparkzoo and/or the organiser.

The trip won is always in the name of the winner and cannot be exchanged or converted into cash in any way whatsoever.  It is also prohibited to offer the prize free of charge or to offer it in an auction in any way whatsoever, including (but not exclusively) on websites. If it transpires that the winner nevertheless offers the prize for sale, Themeparkzoo shall be entitled to withdraw or claim the prize. In this case, the winner shall not be entitled to any compensation or damages. The prize shall then be handed over to Themeparkzoo and/or the organiser.

5. Responsibility of Themeparkzoo

5.1. The theme park zoo is not responsible for damages, physical injuries or accidents that may occur as a result of a prize and/or participation in a contest.

5.2. The theme park zoo is not responsible for the inability to deliver a prize if the participant has provided insufficient, incomplete or incorrect contact information when entering.

5.3 The theme park zoo is not responsible for postal and/or courier company defects in the delivery of a prize (such as delay, damage, strike or loss). For example, if a prize is sent by registered mail or courier and cannot be delivered to the winner, Themeparkzoo is not liable if the winner does not pick up the prize later. Nor can Themeparkzoo be held liable if, for example, the message is lost or unacceptably damaged.

When awarding a prize for which urgency applies (such as the admission fee to an event), the participant may be asked to be available at a given time. In the event of inaccessibility, Themeparkzoo may award the prize to another participant without any recourse.

If the prize is not withdrawn by the winner within the stipulated period or if the winner does not complete the required (confirmation) formalities within the stipulated period, the participant’s right to the prize lapses and Themeparkzoo may award the prize to another participant without any recourse.

5.4. No printing, spelling, typesetting or other errors or technical problems (including, for example, communication by e-mail) can be invoked to justify any obligation or liability on the part of Themeparkzoo.

5.5. If Themeparkzoo is forced to postpone, shorten or revoke a competition, change the competition rules or modify the competition formula, Themeparkzoo cannot be held responsible for this.

5.6. Should the running of this competition be disrupted by a technical incident, Themarkzoo will do everything in its power to neutralise these disruptive effects. Themarkzoo cannot be held responsible for any damage that may result from these technical incidents. Themeparkzoo’s decision and the result are irrevocable and binding.

5.7. Themeparkzoo is not responsible for any incidents that may result from the acceptance of the prize by the winner. Themeparkzoo cannot be held responsible for any defect in the prize or if the prize does not meet the expectations created.

5.8. The exclusion or limitation of Themeparkzoo’s liability in this article is without prejudice to the fact that Themeparkzoo shall in all cases be liable for its intentional acts or serious negligence or that of its employees or agents or for the non-fulfilment of its main obligations within the framework of the competition.

6. Personal data

6.1. Themeparkzoo will process the personal data of the participants.

This data is subject to the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data and to all Belgian regulations implementing the GDPR.

6.2. By taking part in the competition, participants agree that if they win a prize, they may appear on the website and other online channels (such as YouTube, Facebook, …), as well as on the website and online channels of any co-organiser, and in the print media, as well as be filmed for (TV) coverage of the competition.

7. Control of competition and decisions

7.1. The theme park zoo supervises the smooth running of the race. In the event that all conditions of the rules are not met or in the event of abuse, deception, fraud or bad faith, Themeparkzoo reserves the right to exclude the participant in question from the competition and to exclude him/her from other Themeparkzoo competitions, whether definitively or not.

In this case, Themeparkzoo also reserves the right to demand reimbursement from the participant for any prize already awarded and to claim compensation for any damage suffered by Themeparkzoo (including damage to the image).

7.2. The result of a competition is binding and irrevocable. It cannot be contested. No correspondence may be exchanged (by letter, e-mail or telephone) with Themeparkzoo or the competition organiser concerning the result and the running of the competition. Decisions regarding the selection of the winners are final.

8. Co-organisers

If a competition is organised jointly with one or more parties, the provisions of these rules relating to Themeparkzoo must be interpreted as referring to both Themeparkzoo and the co-organiser(s).

9. The rules

9.1. By participating in Themeparkzoo’s competitions, the participant fully accepts these rules and all decisions Themeparkzoo will take in the context of the competition. All additional announcements made in the context of the competition constitute the rules.

9.2. If necessary, Themarkpoo may amend these general competition rules. These rules will be published on the Themeparkzoo website and can be printed there if you wish.

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